Privacy Policy

Empower Management respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, contact us, submit an online form or use our services.

1. Personal Information We Collect

We may collect personal information that you voluntarily provide to us, including:

  • Your name
  • Email address
  • Telephone number
  • Company or organisation name
  • Information submitted through website forms
  • Information provided when contacting or communicating with us
  • Any other information you choose to provide

We may also automatically collect certain technical and website usage information when you visit our website, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Referring website
  • Date and time of your visit
  • General website usage and interaction data
  • Advertising and campaign interaction data

2. How We Collect Personal Information

We may collect personal information when you:

  • Submit an enquiry or contact form
  • Contact us by email or telephone
  • Request information about our services
  • Subscribe to communications or updates
  • Interact with our website
  • Engage with us through other business activities

Our website may also use cookies, tracking technologies and third-party services to collect information about how visitors use and interact with the website.

3. Website Forms and Enquiries

Our website may use WordPress and Elementor to provide website functionality and online enquiry forms.

When you submit a form through our website, the information you provide may be:

  • Sent to us by email
  • Stored within our website database
  • Processed by our website hosting provider
  • Sent to third-party systems or service providers used to manage enquiries and communications

We use information submitted through website forms to respond to enquiries, provide requested information and manage our relationship with prospective and existing clients.

Please do not submit sensitive personal information through website forms unless specifically requested.

4. How We Use Personal Information

We may use your personal information to:

  • Respond to enquiries and requests
  • Provide and manage our services
  • Communicate with clients, customers and website visitors
  • Process and manage website enquiries
  • Improve our website, services and customer experience
  • Conduct analytics and measure website performance
  • Measure the effectiveness of advertising campaigns
  • Maintain the security and functionality of our website
  • Comply with legal and regulatory obligations
  • Send marketing communications where you have provided consent or where otherwise permitted by law

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions provided in the communication or by contacting us.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve website functionality, analyse website traffic, understand visitor behaviour and measure the effectiveness of our advertising.

Cookies are small data files stored on your device when you visit a website.

We may use cookies and similar technologies for:

  • Essential website functionality
  • Website performance and analytics
  • Remembering visitor preferences
  • Measuring advertising performance
  • Understanding how visitors interact with our website
  • Improving our website and services
  • Delivering or measuring relevant advertising

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality or performance of some parts of our website.

6. Google Analytics

Our website may use Google Analytics, a website analytics service provided by Google.

Google Analytics helps us understand how visitors use our website. Information collected may include:

  • Pages visited
  • Time spent on the website
  • General geographic location
  • Device and browser information
  • Traffic sources
  • Website interactions and events

Google may use cookies and similar technologies to collect and process this information.

We use Google Analytics data to understand website performance, improve the user experience and evaluate the effectiveness of our marketing activities.

For more information about how Google handles information, please refer to Google’s privacy policies and information about its use of data.

7. Google Ads and Advertising Technologies

Our website may use Google Ads and related Google advertising technologies.

These services may use cookies and similar technologies to:

  • Measure advertising campaign performance
  • Track website conversions and enquiries
  • Understand how visitors interact with our website after viewing or clicking an advertisement
  • Create audiences for advertising and remarketing purposes
  • Deliver more relevant advertising

Information collected through these technologies may be processed by Google in accordance with Google’s privacy policies.

Users can manage their Google advertising preferences through the advertising controls provided by Google.

8. Meta Pixel and Meta Advertising

Our website may use the Meta Pixel and related advertising technologies provided by Meta Platforms.

The Meta Pixel helps us understand how visitors interact with our website and measure the effectiveness of advertising campaigns on platforms such as Facebook and Instagram.

Information collected may include:

  • Website pages visited
  • Actions taken on the website
  • Form submissions or enquiries
  • Device and browser information
  • Advertising interactions

Meta may use this information to provide advertising, measurement, analytics and audience services.

Information collected through Meta technologies is processed in accordance with Meta’s privacy policies.

Users can manage their advertising preferences through the privacy and advertising settings available on Facebook and Instagram.

9. Disclosure of Personal Information

We may disclose personal information to third parties where reasonably necessary to operate our business and provide our services.

These third parties may include:

  • Website hosting and technology providers
  • IT and technical support providers
  • Email and communication platforms
  • Customer relationship management systems
  • Analytics providers
  • Advertising and marketing platforms
  • Professional advisers, including accountants and legal advisers
  • Government authorities or regulators where required by law

We do not sell or rent your personal information to third parties.

Where we use third-party service providers, we take reasonable steps to ensure personal information is handled appropriately and securely.

10. Overseas Disclosure

Some third-party service providers we use, including technology, analytics, advertising and cloud service providers, may store or process information outside Australia.

The countries in which personal information may be stored or processed will depend on the service providers we use and their data processing arrangements.

Where personal information is disclosed overseas, we take reasonable steps to ensure it is handled in accordance with applicable Australian privacy laws.

11. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

These measures may include technical, administrative and organisational safeguards designed to protect the information we hold.

However, no method of transmitting or storing information electronically is completely secure, and we cannot guarantee the absolute security of information transmitted through our website.

12. Accessing and Correcting Your Personal Information

You may request access to the personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

To make a request, please contact us using the contact details provided below.

We may need to verify your identity before processing your request.

13. Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, comply with legal obligations and resolve disputes.

When personal information is no longer required, we will take reasonable steps to securely delete or de-identify it.

14. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, security or content of external websites. We recommend reviewing the privacy policies of any third-party websites you visit.

15. Children’s Privacy

Our website and services are not specifically directed towards children.

We do not knowingly collect personal information from children without appropriate consent where required by law.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, website functionality, technology or legal requirements.

Any updated Privacy Policy will be published on this website with the revised “Last updated” date.

17. Contact Us

If you have any questions, concerns or complaints about this Privacy Policy or how we handle your personal information, please contact us.